Merlin / Bromford are an awful bunch of people. Blatantly dishonest and manipulative. My advise is don't hesitate to make a formal complaint, don't let them bully and belittle you into backing away. Just because they are a big corporation who gang up on you doesn't mean you should accept it. Get an advocate, and even though it's stressful and harmful to you, and even though Merlin/Bromford will treat you appallingly badly because of it, lie and cover each other to the last, GO TO THE HOUSING OMBUDSMAN AND MAKE YOURSELF HEARD. Get legal advise. If you don't, Merlin will continue to make your life a misery. Also, when they say it's a tenant on the complaints panel for YOUR benefit, don't believe it - the tenant is just as much part of of the plot to throw you under the lorry. You don't have to wait 8 weeks after final complaint. Get your MP or Councillor involved asap. They will help you especially if you are vulnerable as Merlin can and will use this against you as part of their gas lighting strategy. *Posted anonymously to avoid even further bullying by Bromford senior managers and heads of customer departments.
When I went into office. The lady on the reception was really friendly.. Really chatty.
Never return calls! Still waiting after 6 months ! numerous calls made to them, this place is run by chimps
If you want to live in a dilapidated hovel with disgusting foul mouthed drunks for neighbors and pay for the privilege, go to merlin. If not steer well clear. Staff are extremely childish and unprofessional, and not above telling blatant lies to avoid responsibility. We were forced to move because of harassment and thousands of pounds worth of damage by neighbours and fears for the safety of our children. Merlin conveniently dismissed complaints as historic and when new evidence emerged threatened to take us to court in an attempt to shut us up. The property we moved into is literally falling down around our ears - damp, cold and rotten, my small son is repeatedly hospitalised because of breathing problems, pipes regularly burst and flood the place yet they do nothing because it was taken as an exchange, not that we had any choice. We are overcrowded and once again living next to horrible people who are victimising my 7 year old son who has sensory problems, but it's a complete waste of time talking to merlin. I find it unbelievable that anyone would give them a 5 star review, let alone use the words 'merlin' and 'professional' in the same sentence. Maybe speak to some of their tenants before stating that they provide excellent customer service. I would give them 0 stars if it were an option.
I would give zero stars... But they do not let you comment without at least one. This is a horrible situation that a friend of mine posted... *PLEASE SHARE*So this is the ceiling in my parents living room. This has been like this since April. My parents have contacted MERLIN HOUSING ASSOCIATION numerous times. Someone came out to assess the damage and my parents were told it was possible asbestos and to leave it alone. It was then a further 4 weeks after this before someone came to take samples. They still have not heard whether or not they are living with asbestos as MERLIN have yet to contact them. My mother contacted them and asked if they could get the work done by a professional themselves and send the invoice to Merlin the lady on the phone told my mum that if she did this Merlin could come take down the repair and then CHARGE MY PARENTS for doing this. I think this is disgusting. Lets hope someone at merlin sees this as Ive tried to post to the actual page and funnily enough I cant post photos!!! Every time someone walks around upstairs the dust is disturbed into the room that they are meant to be able to sit and relax after both working all day.
Merlin Housing Society is a UK Local Government Office based in Sodbury, South West England. Merlin Housing Society is located at Building 1,, Riverside Court, Bowling Hill, Chipping Sodbury, Bristol BS37 6JX, UK.
Please contact with Merlin Housing Society using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Merlin Housing Society opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider